Medical Library Association: Benchmarking Network

BENCHMARKING DATA WORKSHEET 2004

Print this worksheet to organize your responses before entering them on the live Web questionnaires. (DO NOT submit this form to MLA; it is for your use only.) The JavaScript pop-up data definitions feature is not available on this worksheet. Read or print definitions from the definitions page.

Depending on your institution type and the availability of data in your institution, this worksheet will require several hours of work to complete. Once you have the data available, however, you should be able to enter the information into the live data questionnaires very quickly. Availability of the live questionnaires will be announced to members on MLANET and in MLA-FOCUS.

 

Institution Type Selection and General Data
ALL LIBRARIES ANSWER

Location

GD01. Enter your MLA ID# (or may be carried over from login screen): new ______________________
GD02. Indicate the state/province in which your institution is located: new state: _________________
GD03. Indicate the MLA chapter area in which your institution is located: new chapter: ______________________

Time Period

GD04-08. Indicate time period for which you are reporting ALL the data for this benchmarking survey (should be 2002 or 2003 data):
Formerly PA01a-e. 		___ calendar year (include year below)
___ fiscal year (include months and years below)
From
month: _________
year: ___________
to
month: _________
year: ___________

Institution Type

GD09. Indicate your institution type:
Formerly PA04, revised.

___ hospital, not in a system
___ hospital, part of a health system
___ health association
___ research institution

___ AHEC that does not serve primarily as a hospital library
___ college/university, do not report AAHSL statistics
___ consumer health information service, separate facility
___ corporate
___ dental
___ mental health
___ public health
___ veterinary
___ other (please list: _____________________________)

Hospital System Profile Data

FOR SYSTEM HOSPITAL LIBRARIES ONLY;
all others go to SINGLE INSTITUTIONAL PROFILE QUESTIONNAIRE for your institution type.

Should you submit data as a health system? READ THIS FIRST!

General Institution Information

  Enter numbers below. DO NOT use commas. Use decimal points as needed.
SY00. Enter your MLA ID# (or may be carried over from login screen):  
SY01. What is the corporate name of your health system? new - 60 character limit. _____________
SY02. What is your system type? new ___ Model A
___ Model B
___ Model C
SY03a. How many hospitals are in the health system? formerly PB02 _____________
SY03b. How many non-hospital, preacute and/or postacute health-related facilities (e.g., wellness services, mental health services, outpatient services, employer health services, long-term care), owned and operated by the health system BUT SEPARATE FROM ANY HOSPITAL, does the health system have? new _____________
SY03c-i. If you provided a number greater than zero in SY03b, select the type(s) of services your health system provides: (check ALL that apply) new ___ wellness services,
___ mental health services,
___ outpatient services,
___ employer health services,
___ long-term care
___ other (please list): _____________
SY04. Indicate your health system's OWNERSHIP status
(choose ONLY one):

Model B and Model C libraries who choose to enter individual library profiles, also include this data in Question PR01.

formerly PB05 		___ government institution—federal
___ government institution—Dept. of Defense
___ government institution—Dept. of Veterans Affairs
___ government institution—state
___ government institution—city or county
___ government institution—other
___ investor-owned
___ nongovernment nonprofit 501 (c) 3
___ nongovernment nonprofit 501 (c) 6
___ other type (please list): _______________
SY05. Indicate whether the institution(s) your library serves are: formerly PB04

Model B and Model C libraries who choose to enter individual library profiles, also include this data in Question PR02. For PR02, use the type for the specific institution in which your library has a physical presence. 		___ teaching hospital
___ non-teaching hospital
___ both types
SY06a-b. Indicate the care categories of the institution(s) your library serves(choose ONLY one): new

Model B and Model C libraries who choose to enter individual library profiles, also include this data in Question PR03. For PR03, use the type for the specific institution in which your library has a physical presence. 		___ cancer
___ general medical and surgical
___ osteopathic
___ pediatric
___ psychiatric or mental health
___ tertiary care
___ rehabilitation or chronic disease
___ multiple categories
___ other (please list): _______________
SY07. Total number of physicians in the health system (please include both full-time physicians employed or appointed by the system and any affiliated community physicians): formerly PB06 _____________
SY08. Total number of physicians in the institution(s) your library serves (please include both full-time physicians employed or appointed by the system and any affiliated community physicians for your specific institution): formerly PB07

Model B and Model C libraries who choose to enter individual library profiles, also include this data in Question PR04. 		_____________
SY09. Total number of health system (not library) full time equivalents (FTEs) (exact as known, OR according to the most recent AHA Guide):
formerly PB08 		_____________
SY10. Total number of full time equivalents (FTEs) in the institution(s) your library serves (exact as known, OR according to the most recent AHA Guide): formerly PB09

Model B and Model C libraries who choose to enter individual library profiles, also include this data in Question PR05. 		_____________
SY11. Total number of health system outpatient visits annually?
formerly PB12 		_____________
SY12. Total number of outpatient visits annually in the institution(s) you serve? formerly PB13

Model B and Model C libraries who choose to enter individual library profiles, also include this data in Question PR06. 		_____________
SY13. Total bed count throughout the full health system (exact as known, OR as defined by the most recent AHA Guide): formerly PB14 _____________
SY14. Total bed count in the institution(s) you serve (exact as known, OR as defined by the most recent AHA Guide): formerly PB15

Model B and Model C libraries who choose to enter individual library profiles, also include this data in Question PR07. 		_____________
SY15. Total number of admissions throughout the full health system annually (exact as known, OR according to the most recent AHA Guide):
formerly PB16 		_____________
SY16. Total number of admissions in the institution(s) you serve (exact as known, OR according to the most recent AHA Guide): formerly PB17

Model B and Model C libraries who choose to enter individual library profiles, also include this data in Question PR08. 		_____________
SY17. Within the system, how many institutions maintain separate listings in the AHA Guide? formerly PB28 _____________

FOR SYSTEM TEACHING HOSPITAL LIBRARIES ONLY
Non-teaching system hospitals continue to Question SY25.

SY18. How many postgraduate training position concurrent slots are available in the health system annually (e.g., the system may have 20 slots with 80 residents rotating through within a year)? formerly PB18 _____________
SY19. How many postgraduate training position concurrent slots are available annually in the institution(s) your library serves (e.g., you may have 5 slots with 20 residents rotating through within a year)? formerly PB19

Model B and Model C libraries who choose to enter individual library profiles, also include this data in Question PR11. 		_____________
SY20. How many medical school clerkship slots are available throughout the health system annually (e.g., there may be 75 slots, but 300 students that rotate through within a year)? formerly PB20 _____________
SY21. How many medical school clerkship concurrent slots are available in the institution(s) your library serves (e.g., there may be 25 slots, but 100 students that rotate through them within a year)? formerly PB21

Model B and Model C libraries who choose to enter individual library profiles, also include this data in Question PR12. 		_____________
SY22. Do the institution(s) your library serves provide services to any School of Nursing students or faculty? formerly PB22

Model B and Model C libraries who choose to enter individual library profiles, also include this data in Question PR13. 		___ yes
___ no (if no, answer 0 in SY23)
SY23. If "yes," how many School of Nursing student slots are available annually in the institution(s) your library serves? formerly PB23

Model B and Model C libraries who choose to enter individual library profiles, also include this data in Question PR14. 		_____________
SY24. Do the institution(s) your library serves provide services to any School of Allied Health students or faculty? formerly PB24

Model B and Model C libraries who choose to enter individual library profiles, also include this data in Question PR15. 		___ yes
___ no (if no, answer 0 in SY25)
SY25. If "yes," how many Allied Health student slots are available annually in the institution(s) your library serves? formerly PB25

Model B and Model C libraries who choose to enter individual library profiles, also include this data in Question PR16. 		_____________

General System Library Information

SY26. Library services within the health system are... formerly PB26, with addition ___ centralized
___ decentralized
___ some parts centralized
SY27. How many libraries are within the health system? formerly PB27 _____________
SY28. Does your library configuration serve only a specific population within the system? formerly PB30 ___ yes
___ no

Single Institutional Profile Data

FOR HOSPITAL LIBRARIES ONLY
(OTHER LIBRARY TYPES, SEE BELOW)

PR00. Enter your MLA ID# (or may be carried over from login screen):  
PR01a-b. Indicate your institution's OWNERSHIP status:
formerly PA02 		___ government institution—federal
___ government institution—Dept. of Defense
___ government institution—Dept. of Veterans Affairs
___ government institution—state
___ government institution—city or county
___ government institution—other
___ investor-owned
___ nongovernment nonprofit 501 (c) 3
___ nongovernment nonprofit 501 (c) 6
___ other type (please list): _______________
PR02. Indicate whether your institution is: formerly PA03 ___ teaching hospital
___ non-teaching hospital
PR03a-b. Indicate your institution's care category (choose ONLY one):
formerly PA04, revised

___ cancer
___ general medical and surgical
___ osteopathic
___ pediatric
___ psychiatric or mental health
___ tertiary care
___ rehabilitation or chronic disease
___ other (please list):_______________
PR04c. Total number of physicians in the hospital (please include both full-time physicians employed or appointed by the hospital and any affiliated community physicians): formerly PA05

_____________

PR05. Total number of institution (not library) full time equivalents (FTEs) (exact as known, OR according to the most recent AHA Guide): formerly PA06 _____________
PR06. Total number of hospital outpatient visits annually (exact as known, OR according to the most recent AHA Guide): formerly PA08 _____________
PR07. Total bed count in the hospital (exact as known, OR as defined by the most recent AHA Guide): formerly PA09 _____________
PR08. Total number of admissions in your institution annually (exact as known, OR according to the most recent AHA Guide): formerly PA10 _____________
PR09. What are the total annual operating EXPENSES of your institution (as reported in your annual report or in the AHA Guide)? new _____________
PR10. What is the total annual INCOME of your institution (as reported in your annual report or in the AHA Guide)? new _____________

Add-on For Teaching Hospitals Only

PR11. How many postgraduate training position concurrent slots are available in the hospital annually (e.g., you may have 5 slots with 20 residents rotating through within a year)? formerly PA11 _____________
PR12. How many medical school clerkship concurrent slots are available in the institution annually (e.g., there may be 25 slots, but 100 students that rotate through within a year)? formerly PA12 _____________
PR13. Does your library provide services to any School of Nursing students or faculty?
formerly PA13 		___ yes
___ no (if no, enter 0 in PR14)
PR14. If "yes," how many School of Nursing student slots are available annually in the institution(s) your library serves? formerly PA14 _____________
PR15. Does your library provide services to any School of Allied Health students or faculty? formerly PA15 ___ yes
___ no (if no, enter 0 in PR16)
PR16. If "yes," how many Allied Health student slots are available annually in the institution(s) your library serves? formerly PA16 _____________

FOR HEALTH ASSOCIATION LIBRARIES ONLY
(OTHER LIBRARY TYPES, SEE BELOW)

PR00. Enter your MLA ID# (or may be carried over from login screen):  
PR01. Indicate your institution's tax status: like PA02 ___ nongovernment nonprofit 501 (c) 3
___ nongovernment nonprofit 501 (c) 6
___ not tax exempt
___ other, including multi-tax entity (please list):_________________
PR03a-b. Indicate your association/society type (choose ONLY one): like former PA04, with different categories to accommodate this institution type

___ education
___ hospital
___ insurance
___ medical equipment/supply
___ pharmaceutical/drug
___ physician/clinical
___ public health
___ other (please list):____________
PR17. Geographic scope of the association/society: new ___ international
___ national
___ state
___ regional (intrastate)
___ regional (interstate)
___ local
PR18a-b. Indicate the membership type of your association or society: new ___ individual members only
___ company or organization members only
___ combination of individuals and companies
___ other (please list):____________
PR04a. Total number of COMPANY/INSTITUTIONAL members in the association or society (if you do not have company or institutional members, enter 0): new _____________
PR04b. Total number of INDIVIDUAL members in the association or society (if you do not have individual members, enter 0): new _____________
PR04c. Total number of members in the association or society: like PA05 Automatically calculated as PR04a + PR04b
PR05. Total number of association/society employee (not library) full time equivalents (FTEs): formerly PA06 _____________
PR09. What are the total annual operating EXPENSES of your association/society (as reported in your annual report)? new _____________
PR10. What is the total annual INCOME of your association/society (as reported in your annual report)? new _____________
PR19a-i. How are your services budgeted and accounted for? (check any that apply) new ___ a) based on each department's usage from a prior period
___ b) based on the services requested
___ c) based on anticipated resources needed to handle designated dept. needs
___ d) based on each department's projected usage
___ e) negotiated individually with each department
___ f) based on each department's total headcount
___ g) as a ratio of each department's budget
___ h) other
i) (please list other): _____________
PR20a-i. How are your charge-backs calculated? (check any that apply) new ___ a) at cost per transaction
___ b) hourly/variable rate per transaction
___ c) fixed rate by service offering
___ d) variable rate per service offering
___ e) pre-negotiated projects
___ f) multi-tiered rates
___ g) annual retainer fee
___ h) other
i) (please list other): _____________
PR21a-c. What user populations do you serve? (check all that apply): new ___ a) association staff
___ b) association members
___ c) general public
PR22. Do you serve ONE user population with 60% or more of your activity? (check ONLY one) new ___ association staff
___ association members
___ general public
___ none with 60% or more

FOR LIBRARIES SERVING RESEARCH FACILITIES ONLY
(OTHER LIBRARY TYPES, SEE BELOW)

PR00. Enter your MLA ID# (or may be carried over from login screen):  
PR01. Indicate your institution's OWNERSHIP status: formerly PA02, revised ___ government institution—federal
___ government institution—Dept. of Defense
___ government institution—Dept. of Veterans Affairs
___ government institution—state
___ government institution—city or county
___ government institution—other
___ investor-owned
___ nongovernment nonprofit 501 (c) 3
___ nongovernment nonprofit 501 (c) 6
___ other type (please list): _______________
PR04c. Total number of Ph.D./M.D. PRINCIPAL INVESTIGATORS or FACULTY in the institution (often available from office that keeps official appointment records): like PA05 _____________
PR23. Total number of POSTDOCTORAL RESEARCHERS
(estimates are permitted): new		 _____________
PR05. Total number of institutional (not library) full time equivalents (FTEs) (usually available from human resources): formerly PA06 _____________
PR09. What are the total annual operating EXPENSES of your institution (as reported in your annual report)? new _____________
PR10. What is the total annual INCOME of your institution (as reported in your annual report)? new _____________
PR24. How much FEDERAL GRANT REVENUE did your institution receive in the reporting year (as reported in the institution's annual report; may also be available from your institution's grant administration office)? new _____________
PR25. How much OTHER GRANT REVENUE did your institution receive in the reporting year (as reported in the institution's annual report; may also be available from your institution's grant administration office)? new _____________
PR26. What was the total NUMBER OF GRANTS active in the reporting year (data may be available from your institution's grant administration office)? new _____________
PR27. What was the GRANT SUCCESS RATE during your reporting year (this figure is possibly available from your institution's grant administration office)? new _____________
PR28. TOTAL NUMBER OF peer-reviewed articles and papers published by institutional researchers in the reporting year (This data may be available from your institution's grant administration office, or you may be able to gather the data yourself via MEDLINE searches on research author names from your institution. It may also be available from an office that supervises researchers, or from an annual report.): new _____________

FOR ALL OTHER LIBRARIES

PR00. Enter your MLA ID# (or may be carried over from login screen):
PR01. Indicate your institution's OWNERSHIP status: formerly PA02, revised ___ government institution—federal
___ government institution—Dept. of Defense
___ government institution—Dept. of Veterans Affairs
___ government institution—state
___ government institution—city or county
___ government institution—other
___ investor-owned
___ nongovernment nonprofit 501 (c) 3
___ nongovernment nonprofit 501 (c) 6
___ other type (please list): _______________
PR04d. Describe your major category of professional staff for the institution (for future, more targeted benchmark data collection for your institution type): new _____________
PR04c. Total number of this type of staff in your institution: like PA05 _____________
PR05. Total number of institution (not library) full time equivalents (FTEs) [usually available through your human resources department]: formerly PA06 _____________
PR09. What are the total annual operating EXPENSES of your institution (as reported in your annual report or other source)? new _____________
PR10. What is the total annual INCOME of your institution (as reported in your annual report or other source)? new _____________
PR29. What is the main numeric criteria by which you compare or would compare your institution with others of your type (please be brief but explicit)? [Examples include number of professional staff and number of physicians; or you might choose number of students, institutional expense budget, institution's FTEs, etc.] new _____________
PR30. Using the main numeric criteria you noted above, the total number in your institution (this MAY be the same number you entered in PR04): new _____________
PR31. What is a second numeric criteria by which you compare or would compare your institution with others of your type (please be brief but explicit)? [Examples include number of professional staff and number of physicians; or you might choose number of students, institutional expense budget, institution's FTEs, etc.] new _____________
PR32. Using the numeric criteria you noted in PR31, the total number in your institution: new _____________ (if PR31 is blank, enter 0)
PR33. What is a third numeric criteria by which you compare or would compare your institution with others of your type (please be brief but explicit)? [Examples include number of professional staff and number of physicians; or you might choose number of students, institutional expense budget, institution's FTEs, etc.] new _____________
PR34. Using the numeric criteria you noted in PR33, the total number in your institution: new _____________ (if PR33 is blank, enter 0)
PR35. What is a fourth numeric criteria by which you compare or would compare your institution with others of your type (please be brief but explicit)? [Examples include number of professional staff and number of physicians; or you might choose number of students, institutional expense budget, institution's FTEs, etc.] new _____________
PR36. Using the main numeric criteria you noted in PR35, the total number in your institution: new _____________ (if PR35 is blank, enter 0)

Administrative Services Measures
ALL LIBRARIES ANSWER

General Library Information

AD00. Enter your MLA ID# (or may be carried over from login screen):  
AD01. Does your library have a branch location? formerly PA17; moved ___ yes
___ no
AD02. If yes, will your data for this benchmarking survey (all questionnaires) INCLUDE branch location data? formerly PA18, moved ___ yes
___ no
___ not applicable
AD03. What is the total AREA of your library, in square feet? formerly PA19, moved _____________
AD04. Of the figure in AD03, how many square feet are used for a consumer health information service (estimates permitted; if not applicable, enter 0)? new _____________
AD05. How many hours per 7-day week is the library open for service? formerly PA20, moved _____________
AD06. Does your library provide 24-hour physical or electronic access to any user population? formerly PA21, moved, revised. ___ yes
___ no

Library Personnel

  Enter numbers below. DO NOT use commas. Use decimal points as needed.
AD07. A full-time employee in my institution works: formerly A02 _______ hours per week
AD08. Indicate the total number of FTE PROFESSIONAL STAFF in your library (includes librarians, archivists, network staff, etc.): formerly A03 _____________
AD09. Indicate the total number of FTE SUPPORT STAFF in your library (DO NOT include student assistants to be counted in question AD17): formerly A04 _____________
AD10. The full-time equivalents (FTEs) of all employees in your library: new Automatically calculated as AD08 plus AD09. Number not correct? Change a figure in AD08 or AD09.
AD11. Total hours worked by FTE PROFESSIONAL STAFF: new Automatically calculated as AD07 multiplied by AD08
AD12. Total hours worked by FTE SUPPORT STAFF: new Automatically calculated as AD07 multiplied by AD09
AD13. Total hours worked by ALL STAFF: new Automatically calculated as AD10 multiplied by AD07. NUMBER SHOULD MATCH AD11 + AD12
AD14. Percentage of library FTE PROFESSIONAL STAFF (of all staff): new Automatically calculated as AD08 divided by AD10
AD15. Percentage of library FTE SUPPORT STAFF (of all staff): new Automatically calculated as AD09 divided by AD10
AD16. Indicate the total volunteer hours of all volunteers who work in your library; report as hours per month: formerly A05 _____________
AD17. Indicate the total student assistant hours of all student assistants who work in your library; report as hours per month: formerly A06 _____________
AD18. In the institution's organization chart, is the library considered a separate department with a distinct budget? formerly A07 ___ yes
___ no
AD19a-b. In the institution's organization chart, to which area or department does the library report? formerly A08, revised. ___ administration (main)
___ institutional/corporate education
___ finance and accounting
___ human resources
___ information systems (IS/IT)
___ marketing or public relations
___ medical education
___ medical records
___ medical staff/medical director/medical affairs
___ nursing services / clinical support services / clinical affairs / patient care services
___ performance improvement/quality management

___ other (please list): _______________
AD20. What is the title of the person to whom the director of the library reports? formerly A09 _____________
AD21. Does the library director/manager have department head status? new ___ yes
___ no
AD22. Does the library director/manager report to "senior management" (see definitions page for this term)? new ___ yes
___ no
AD23. Does your institution maintain a library committee? formerly A10 ___ yes
___ no
AD24-25. Which specialty subject does your library cover, such that 60% OF TOTAL LIBRARY ACTIVITY is devoted to that subject? Choose ONE from list, or specify: new ___ cancer
___ chiropractic
___ dental
___ health care administration
___ mental health
___ nursing and allied health resources
___ pediatric
___ pharmacology/drugs
___ primary care (formerly family practice)
___ public health
___ rehabilitation or chronic disease
___ veterinary medicine
___ vision science
___ women's health
___ NONE at 60%
___ other (please list): __________________

Library Operating Expenditures

AD26. Please indicate how you would like MLA to handle your financial data (choose ONLY one): formerly A11 ___ I can enter data, and MLA can report it in aggregate or individually. OR
___ I can enter data, but MLA should only report it in aggregate or within preselected ranges (with other members' data). OR
___ I can't report any financial data. (please answer questions AD37, AD39, and AD41)


NOTE: DO NOT include one-time or capital purchases, such as security systems, in your operating expense figures. Enter financial data below. DO NOT include commas, dollar signs, or decimals. Round amounts to the nearest whole US$.
AD27. Total expenditures for salaries and wages (exclude fringe benefits): formerly A12 $ _____________
AD28. Total expenditures for staff development and professional travel: formerly A13 $ _____________
AD29. Total expenditures for monographs: formerly A14 $ _____________
AD30. Total expenditures for print serials: formerly A15 $ _____________
AD31. Total expenditures for audiovisual/media resources: formerly A16 $ _____________
AD32a. Total expenditures for electronic information resources—databases: new $ _____________
AD32b. Total expenditures for electronic information resources—serials: new $ _____________
AD32c. Total expenditures for electronic information resources—books: new $ _____________
AD32d. Total expenditures for ALL electronic information resources: formerly A17 Automatically calculated as AD32a + AD32b + AD32c
AD33. Total expenditures for delivery services: formerly A18 $ _____________
AD34. Total expenditures for computer/network equipment (approximate, if institution centralizes): formerly A19 $ _____________
AD35. Report any other operating expenses not listed above: formerly A20 $ _____________
AD36. Total operating expenses: formerly A21 Automatically calculated as AD27 + AD28 + AD29 + AD30 + AD31 + AD32d + AD33 + AD34 + AD35

Library Annual Income

AD37. Does your library receive any annual financial support (NOT IN-KIND DONATIONS) from the staff in the institution (e.g., medical staff)? formerly A22; revised to encompass other library types ___ yes
___ no (if no, answer 0 in AD38)
AD38. How much financial support from institutional staff for the reporting year (round to the nearest whole dollar amount)? formerly A23 $ _____________
AD39. Does your library receive any income from fee-based services? formerly A24 ___ yes
___ no (if no, answer 0 in AD40)
AD40. How much income from FEE-BASED SERVICES for the reporting year (round to the nearest whole dollar amount)? formerly A25 $ _____________
AD41. Does your library have access to OTHER sources of annual funding? Include any other sources of income EXCEPT institutional allocation: formerly A26; revised slightly ___ yes
___ no (if no, answer 0 in AD42)
AD42. How much income from other sources of funding for the reporting year (round to the nearest whole dollar amount)? new $ _____________
AD43. TOTAL income the library receives from all sources: new Automatically calculated as AD38 + AD40 + AD42

Public Services Measures
ALL LIBRARIES ANSWER

Information Services

  Enter numbers below. DO NOT use commas or decimals. Use whole numbers only.
PS00. For programming use only; hidden carry-over from login: MLA ID# n/a
PS01. Indicate the total NUMBER of reference questions received annually: formerly PS01 _____________ (if not applicable, enter 0)
PS02. Of the number given in PS01, how many were consumer health reference questions (for professional staff, patients/families, or the general public)? formerly SP09, moved to this location _____________ (if not applicable, enter 0)
PS03. Indicate the total NUMBER of mediated searches performed in your library annually: formerly PS02 _____________ (if not applicable, enter 0)
PS04. Of the number given in PS03, how many mediated searches were for use in a consumer health information service (estimates permitted)? new _____________ (if not applicable, enter 0)
PS05. Of the number given in PS03, how many mediated searches were directly related to patient care (estimates permitted)? formerly PS03 _____________ (if not applicable, enter 0)
PS06. Indicate the total NUMBER of educational program sessions offered by your library annually: formerly PS04 _____________ (if not applicable, enter 0)
PS07. Of the number given in PS06, how many educational program sessions were provided to consumers as part of a consumer health information service (estimates permitted)? new _____________ (if not applicable, enter 0)

Resource Use

PS08. Indicate the total number of participants annually in educational program sessions offered by your library: formerly PS05 _____________
PS09. The average number of participants per educational program session: new Automatically calculated as PS08 divided by PS06
PS10. Total number of monographs circulated from your library annually: formerly PS06 _____________
PS11. Interlibrary loaning/borrowing: indicate whether or not your library is an official LOANSOME DOC provider. formerly PS07 ___ yes
___ no(answer "no" to PS12, PS13, PS14)
PS12. Do you provide LOANSOME DOC services to your institution's staff? new ___ yes
___ no
PS13. Do you provide LOANSOME DOC services to health care or other professionals outside the institution (either ad hoc or on a contractual basis)? new ___ yes
___ no
PS14. Do you provide LOANSOME DOC services to health consumers or the general public? new ___ yes
___ no
PS15. Indicate the approximate NUMBER of items OF ALL TYPES your library borrows or receives from outside sources annually (include ILL AND commercial document delivery services): formerly PS08 _____________
PS16. Indicate the approximate NUMBER of items OF ALL TYPES your library loans or sends to outside sources annually: formerly PS09 _____________
PS17. The TOTAL document delivery activity: new Automatically calculated as PS15 + PS16

Special Services Measures
ALL LIBRARIES ANSWER

SP00. For programming use only; hidden carry-over from login: MLA ID# n/a
SP01. Indicate whether or not your library provides mediated photocopying services (library staff performs the service): formerly SP01a ___ yes
___ no
SP02. Indicate whether or not your library provides self-serve photocopying services (library provides the equipment for end-users to copy materials): formerly SP01b ___ yes
___ no
SP03. Does your institution and/or library maintain a clinical medical librarian program or provide the services of an "informationist", or health information expert in context? formerly SP02, revised to encompass more institutions than hospitals ___ yes
___ no (if no, answer 0 in SP04)
___ not applicable (if n/a, answer 0 in SP04)
SP04. If yes, how many FTEs are dedicated to this program? formerly SP03 _____________
SP05. Does your library maintain your institution's archives? formerly SP04 ___ yes
___ no
SP06. Is your library responsible for a multimedia center/learning center or institutional audiovisual services? formerly SP05 ___ yes
___ no
SP07. Does the LIBRARY support personal digital assistant (PDA) users in your institution (e.g., with PDA software purchases through the library, docking stations, etc.)? new ___ yes
___ no
SP08. Do any library staff members regularly use a PDA for work use or for testing PDA software prior to purchase? new ___ yes
___ no
SP09. Does the LIBRARY have a wireless local area network (sometimes referred to as WLAN or Wi-Fi) in the library? new ___ yes
___ no
SP10. Does the library support an official Area Health Education Center (AHEC)? new ___ yes
___ no / not applicable
SP11. Does your library provide a basic library Website for end-users / clients? formerly SP06a, revised ___ yes, on the Internet
___ yes, but only on institution intranet
___ no
SP12. Does your library provide a Web-based interface access to bibliographic databases for end-users / clients? formerly SP06b, revised ___ yes, on the Internet
___ yes, but only on institution intranet
___ no
SP13. Does your library provide a Web-based online public access catalog (OPAC) for end-users / clients? formerly SP06c, revised ___ yes, on the Internet
___ yes, but only on institution intranet
___ no
SP14. Does your library provide Web-based specific services (e.g., library forms, electronic reference or ILL) for end-users / clients? formerly SP06d, revised ___ yes, on the Internet
___ yes, but only on institution intranet
___ no
SP15. Does your library provide computer workstation(s) for end-user Web access? formerly SP06e, revised ___ yes
___ no
SP16. How many Web-accessible computer workstations do you have in your library available to end-users? new _____________
SP17. Does your library collect Web statistics for the library's Website or Web pages? new ___ yes
___ no (enter 0 in SP18 and SP19)
___ not applicable (enter 0 in SP18 and SP19)
SP18. If you answered "yes" to SP17, how many PAGE VIEWS (IMPRESSIONS) were recorded for the reporting year? new _____________
SP19. If you answered "yes" to SP17, how many UNIQUE VISITORS were recorded for the reporting year? new _____________
SP20. Does your library provide support for institution-wide intranet or Internet development? formerly SP06f ___ yes
___ no
SP21. Does your library provide support for Website/Web page design to any library users? formerly SP06g ___ yes
___ no
SP22. Do you allocate a portion of the library's budget to purchase materials that directly relate to the professional education of your institution's staff (e.g., continuing medical education [CME], nursing education, etc.)? formerly SP07a, reworded to encompass more than hospital libraries ___ yes
___ no
SP23. Does your library regularly schedule CME or other educational sessions (not including library educational sessions) for physicians or other professional staff in your institution? formerly SP07b, reworded to encompass more than hospital libraries ___ yes
___ no
SP24. Does your library record and maintain any of your institutions' professional education (e.g., CME) records? formerly SP07c, reworded to encompass more than hospital libraries ___ yes
___ no
SP25. Does your library maintain any consumer health information services (CHIS) in order to provide services and information to health professionals? formerly SP08a; additional answer choice ___ yes
___ no
___ not applicable in my institution
SP26. Does your library maintain any consumer health information services (CHIS) in order to provide services and information to patients and families? formerly SP08b; additional answer choice ___ yes
___ no
___ not applicable in my institution
SP27. Does your library maintain any consumer health information services (CHIS) in order to provide provide services and information to the general public? formerly SP08c; additional answer choice ___ yes
___ no
___ not applicable in my institution
SP28. Indicate whether or not your library maintains a separate consumer health information facility either within or outside the library: formerly SP08d; additional answer choice ___ yes
___ no
___ not applicable in my institution
SP29. Does your library offer self-service photocopying (e.g., coin-operated machine) as a revenue-producing service (if you offer this service without a fee, check "no")? formerly SP10a ___ yes
___ no
SP30. Does your library offer mediated photocopying as a revenue-producing service (if you offer this service without a fee, check "no")? formerly SP10b ___ yes
___ no
SP31. Does your library offer mediated searching as a revenue-producing service (if you offer this service without a fee, check "no")? formerly SP10c ___ yes
___ no
SP32. Does your library offer ILL services as a revenue-producing service (if you offer this service without a fee, check "no")? formerly SP10d ___ yes
___ no
SP33. Does your library offer computer or AV equipment circulation as a revenue-producing service (if you offer this service without a fee, check "no")? formerly SP10e -- slightly reworded to get the sense of revenue-producing only ___ yes
___ no

Technical Services Measures
ALL LIBRARIES ANSWER

When entering numbers below, DO NOT use commas or decimals. Use whole numbers only.
TS00. For programming use only; hidden carry-over from login: MLA ID# n/a
TS01. Indicate the total NUMBER of print monograph titles in your library's collection: formerly TS01 _____________
TS02a. Of the number listed in TS01, how many are for use in a consumer health information service (CHIS)? new _____________ (if not applicable, enter 0)
TS02b. Approximately how many print books did you purchase in the reporting year? new _____________ (if not applicable, enter 0)
TS03. Indicate the TOTAL NUMBER of current PRINT serials titles, specifically selected and stored, received by purchase, gift, or exchange, with or without electronic access: formerly TS02, revised _____________
TS04. Indicate the TOTAL NUMBER of UNIQUE ELECTRONIC full-text serials titles, NOT received in print format, which are specifically selected and purchased. Exclude all titles you also receive in print format. INCLUDE titles you purchase in aggregate from vendors, BUT EXCLUDE titles that are outside the subject scope of your collection: formerly TS04, revised. _____________
TS05. Total number of unique serials titles in your library, all formats: new Automatically calculated as TS03 + TS04
TS06. Indicate the TOTAL NUMBER of OVERLAP electronic full-text serials titles, that is, that are ALSO received in print format: formerly TS03, reworded _____________
TS07. Total number of electronic full-text serials titles in your library, all formats: new Automatically calculated as TS04 + TS06
TS08. Indicate the TOTAL NUMBER of electronic full-text serials titles accessible in your library that are available only through affiliations with medical schools, consortia, or state networks, OR that you purchased in aggregate through vendors. These may include some titles noted in TS04 as well as additional out-of-scope titles (estimates permitted): new _____________
TS09. Of the number listed in TS05 (unique serials titles), how many are for use in a consumer health information service (CHIS)? new _____________ (if not applicable, enter 0)
TS10. Of the number listed in TS07 (electronic full-text serials titles), how many are for use in a consumer health information service (CHIS)? new _____________ (if not applicable, enter 0)
TS11. Of the number listed in TS08 (electronic full-text serials titles available through affiliation or purchased in aggregate), how many are for use in a consumer health information service (CHIS)? (estimates permitted) new _____________ (if not applicable, enter 0)
TS12. Indicate the total NUMBER of electronic full-text monograph software applications in your library which are accessible from your library; i.e., count each individual unique title: formerly TS05 _____________ (if not applicable, enter 0)
TS13. Report the NUMBER of externally-produced bibliographic databases for which you have PURCHASED access for your users, including purchase through consortial contracts: formerly TS06 _____________ (if not applicable, enter 0)
TS14. Of the number listed in TS13, how many are purchased for use in a consumer health information service (CHIS)? new _____________ (if not applicable, enter 0)

Comments and Questions

CQ00. For programming use only; hidden carry-over from login: MLA ID# n/a
CQ01. If you are in a specialty library and would be interested in developing specific measures for your library/institution type, please check here: new _____________
CQ02. Considering the effort you have made to collect data for this benchmarking survey, how often would you be willing to collect this (or similar) data for future benchmarking surveys? new ___ every year
___ every two years
___ every three years
___ every five years
___ I never want to do this again
CQ03. Use this space to provide comments, to ask non-urgent questions, or to suggest additional questions for future benchmark data collection. If you have an urgent query about any question or definition in this survey, contact Kate Corcoran, corcoran@mlahq.org, 312.419.9094 x12. Formerly just a comments box _____________