Managing Conflict in Decision-Making Meetings

Enter the world of Managing Conflict in Decision-Making Meetings and learn how to craft meeting invitations that avoid problems before they begin, establish ground rules for making decisions, set a welcoming tone, address a range of counterproductive and rude behaviors, and create an environment in which all participants feel free to share.

Managing Conflict in Decision-Making Meetings is a companion to Leading Decision-Making Meetings. Each course stands on its own, but taking Leading before Managing Conflict provides a potent synergetic effect.

Managing Conflict in Decision-Making Meeting includes:

A self assessment of skills, pre and post engaging the scenario
Downloadable job aids
Guidance and resources on supplementing your skills
Recommended readings

Learning Outcomes

When you complete the course you will be able to:

Craft a meeting invitation that lays the groundwork for an inclusive, productive meeting

Successfully initiate a meeting with introductions and ground rules
Handle conflict appropriately during a meeting

Audience

Any medical librarian or other health information professional and anyone else who arranges, leads, or attends meetings in which decisions, large or small, are made.

MLA CE Credits: 1.5

Illinois CNE contact hours: 1.5

Subject Matter Expert

Pat Wagner (Pat@patternresearch.com) is our expert on leading decision-making meetings. This course is the result of her over 40 years of experience as a library trainer, educator, and consultant. Pat focuses on skills that support productivity, workplace relationships, and career advancement, from personnel issues to strategic planning to professional development. She has presented at many annual MLA meetings and for most of the chapters in the United States. She draws from a dozen academic disciplines and decades of hands-on experience. Clients like her practical and good-humored approach.